Twelve Days Of Christmas Savings 💫
Save Up To 55% Off Mattresses
Free Luxury Mattress Protector
Up To 70% Off Pillows
Interest Free Finance Payments
Free 2-Person Delivery Nationwide
Old Mattress Removal - FREE
Save Up To 70% Off Pillows
Interest Free Finance Payment Option
Find your questions faster with these quick links for each category
How do I return other items?
Simply email us within 14 days of receiving delivery at email@example.com. Please note, items must be in their original packaging and in a new condition. We will arrange collection but the cost will be covered by you and reflected in your refund.
Why does the mattress need to be in good condition if returning it?
As part of our social and environmental awareness, returned mattresses are either donated to charity and sold on through our partners at the British Heart Foundation or sold on as ‘rejuvenated’ mattresses via various channels and therefore must be clean. *Rejuvenated mattresses are steam cleaned, maintained and if required fitted with a brand-new REM-Fit mattress cover. Rejuvenated mattresses are NEVER sold on as ‘new’ on our website.
Will I need the box and plastic packaging if returning the mattress?
No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.
Do I still qualify for the 100-night trial if I decide to finance my order with you?
Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.
Can I exchange my REM-Fit mattress for a different REM-Fit mattress?
Yes, you can exchange your first mattress for a different model. Please begin the process with our clever chat bot in our 100-night trial page. This page can be loacted above the header of the website or in the footer of the website.
My order contained free gifts, what happens to these if I return my mattress?
In order to receive a full refund when returning your mattress under the 100-night trial scheme, please follow the below instructions.Free gifts must be unused. Free gifts must be in their original packaging. Free gifts must be returned - REM-Fit will provide a free collection. If you have used your free gifts please contact us and we will provide you with a selection of options to consider.
How long does delivery take?
• *Free 2-5 day delivery to UK addresses • 2-Person delivery service | Room of choice• Old mattress removal - additional extra• Delivered rolled & bagged for your convenience
How are REM-Fit mattresses delivered?
For your convenience we vacuum press and roll our mattresses so that we can deliver them in a convenient and manageable way. This doesn't harm the mattress and ensures the product is well protected during transit.
Can you take away my old mattress?
Yes, please select our premium two man delivery service when ordering making sure you check the extra option to collect your old mattress.
Do you deliver to room of choice?
Yes, this service is now included as standard at no extra cost.
Will I get a time slot for delivery?
Yes, this service is now included as standard at no extra cost. Delivery will include delivery to room of choice, narrowed down time window of 3 hours and a 30 minute pre-arrival phone call on the day.
How long is the mattress guarantee?
We believe in the superior quality of our mattresses, which is why we provide a 15 year guarantee as standard on all mattress models. For full details on our guarantee please head over to our T&C page
How do I make a guarantee claim?
If your mattress is covered by the guarantee and you would like to replace it, please contact our Customer Service by email at firstname.lastname@example.org
How do I edit/update my order?
For any modifications to mattress size, delivery address, contact details, cancellation, or delivery dates, kindly reach out to our customer service team at email@example.com after placing your order. Please provide your order number in the subject field.
I want to cancel my order, what do I do?
Please contact customer services on firstname.lastname@example.org and we will be happy to help you.
Can I track my order?
We will provide you tracking information as soon as we dispatch your items for delivery so that you'll know when to expect them.
How long can the mattress stay in its packaging?
To ensure maximum comfort, we recommend that the mattress is removed from its packaging and unrolled within 4 months of receiving it.
How soon can I use my mattress after unpacking it?
You can sleep on it immediately but it's best to let it rise and reach maximum height which can take 2-3 hours depending on room temperature.
How do I start referring friends to earn £25 each time?
To become a member of our refer a friend programme you must first make a purchase on our website and then sign up to our referral program with Referral Candy
Who can I share my referral code with?
The referral discount code is only to be shared with friends & family.Our refer a friend programme is not an affiliate programme and sharing the refer a friend discount code on 3rd party websites is not permitted. Sharing the discount code across social media other than through one’s own profile page is also not permitted. Should we have reason to suspect that the refer a friend programme has been abused and not treated within the spirit of the programme we reserve the right to cancel and refuse rewards and repayments.
Zopa Embedded Finance Limited t/a DivideBuy credit agreements are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Credit is available to permanent UK residents aged 18+, subject to status, any missed payments may affect your ability to obtain credit from DivideBuy and other lenders. Please spend responsibly. Copyright © 2023 Zopa Embedded Finance. All Rights Reserved.
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