Got a question? We have the answer

Simply email us within 14 days of receiving delivery at sales@rem-fit.co.uk. Please note, items must be in their original packaging and in a new condition. We will arrange a return label and you will have to drop the item off at your local post office. The return delivery cost will be covered by you and reflected in your refund - we will advise you of this cost prior to confirming the return.

As part of our social and environmental awareness, returned mattresses are either donated to charity and sold on through our partners at the British Heart Foundation or sold on as ‘rejuvenated’ mattresses via various channels and therefore must be clean. *Rejuvenated mattresses are steam cleaned, maintained and if required fitted with a brand-new REM-Fit mattress cover. Rejuvenated mattresses are NEVER sold on as ‘new’ on our website.

No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.

Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.

Yes, you can exchange your first mattress for a different model. Please begin the process via our live chat.

In order to receive a full refund when returning your mattress under the sleep trial scheme, please follow the below instructions.

Free gifts must be unused.
Free gifts must be in their original packaging.
Free gifts must be returned - REM-Fit will provide a free collection.

If you have used your free gifts please contact us and we will provide you with a selection of options to consider. Free items T&Cs can be found here

• *Free 5-10 working day delivery to UK addresses

• 2-Person delivery service | Room of choice

• Old mattress removal - additional extra

• Delivered rolled & bagged for your convenience

For your convenience we vacuum press and roll our mattresses so that we can deliver them in a convenient and manageable way. This doesn't harm the mattress and ensures the product is well protected during transit.

Yes, please select our premium two man delivery service when ordering making sure you check the extra option to collect your old mattress.

Yes, this service is now included as standard at no extra cost.

Yes, this service is now included as standard at no extra cost. You will receive a narrowed down time window of 3 hours the day before delivery. The drivers will also attempt to call you when approximately 30 minute away.

We believe in the superior quality of our mattresses, which is why we provide a 15 year guarantee on our mattress models. For full details on our guarantee, please head over to our T&C page here.

If your mattress is covered by our guarantee and you would like to raise a claim, please fill out a claim form here.

For any modifications to mattress size, delivery address, contact details, cancellation, or delivery dates, kindly reach out to our customer service team at sales@rem-fit.co.uk after placing your order. Please provide your order number in the subject field.

Please contact customer services on sales@rem-fit.co.uk and we will be happy to help you.

We will provide you tracking information as soon as we dispatch your items for delivery so that you'll know when to expect them.

To ensure maximum comfort, we recommend that the mattress is removed from its packaging and unrolled within 4 months of receiving it.

You can sleep on it immediately but it's best to let it rise and reach maximum height which can take 2-3 hours depending on room temperature.

To become a member of our refer a friend programme you must first make a purchase on our website and then sign up to our referral program with Referral Candy

The referral discount code is only to be shared with friends & family.
Our refer a friend programme is not an affiliate programme and sharing the refer a friend discount code on 3rd party websites is not permitted. Sharing the discount code across social media other than through one’s own profile page is also not permitted. Should we have reason to suspect that the refer a friend programme has been abused and not treated within the spirit of the programme we reserve the right to cancel and refuse rewards and repayments.