FREQUENTLY ASKED QUESTIONS

• Are there limits on how much I can spend?

  DivideBuy interest free credit is available on products and services from £250 to £6000. Credit is available from 3 to 48 months. 3-12 months from £250, 18 months from £600, 24 months from £800 and 48 months from £1000.

• Who can apply for DivideBuy interest free credit?

  • Applicants must be aged between 18 and 75
  • Be a permanent UK resident
  • Have a valid debit or credit card
  • Have a valid UK mobile number
  • Have a valid email address

• Will a credit check be performed?

  Yes. A credit check is performed to assess your eligibility during your application.

• How do I make my monthly payments?

  Payment is collected via a Continuous Payment Authority (CPA). This method uses your long card number, expiry date and three- digit CV2. Payments will be collected automatically on the date your instalment is due.

• Can I request delivery to an address other than my home address?

  To guard against fraudulent applications, we are only able to deliver goods to your home address.

• What if I would like to cancel/ return my order?

  The first step is to contact the retailer directly to cancel your order. If you have already received your order, you’ll need to arrange for it to be returned using the retailer’s returns process. The retailer will then contact us to confirm your order has been returned, so we can issue a refund and cancel your credit agreement.

• My application was declined. Now what?

  We’re sorry that your application has been declined. You have the right to appeal this decision, although there is no guarantee that the outcome will change. You can request an appeal by contacting us at: customerservice@dividebuy.co.uk We may ask you to provide additional information to support your appeal.

  You may also want to obtain a copy of your credit file before making any further applications. The credit reference agency we used for your Zopa Bank application are set out below.

  TransUnion International Limited,
  One Park Lane,
  Leeds,
  West Yorkshire
  LS3 1EP
  www.transunion.co.uk

  You can also find more information about how credit referencing works in our privacy notice at:
  www.dividebuy.co.uk/privacy-policy

• Who can I contact if I need help?

  For any questions related to DivideBuy please contact us by visiting www.dividebuy.co.uk. For a full list of FAQs please click here.

• Are there any fees or charges?

  No – there are absolutely no hidden charges. All our finance options are transparent from the start. If you choose our interest-free credit (available for up to 12 months), you’ll pay only the cost of your purchase, spread evenly over your chosen term. If you opt for a longer-term plan (up to 48 months), a fixed 9.9% APR applies, with no additional fees or surprises. You’ll see a full breakdown of your payments before you commit, so you can shop with confidence.

• How can I manage my DivideBuy account?

  To manage your account and make payments, you can log in https://accounts.dividebuy.co.uk/

• What if I need to change my delivery address from my billing address?

  DivideBuy will need to approve any deliveries to addresses other than the application/billing address. Without their approval, we will not be able to ship to a different address as fraud prevention measures apply. To have goods delivered to another address, once you have placed your order and paid a first instalment, you need to contact DivideBuy directly who will then notify us of the changes.